Enquiries & Technical support: support@wirewax.com
Billing: accounts@wirewax.com
WIREWAX respects the privacy of every person who interacts with WIREWAX and we are committed to ensuring high standards of data protection compliance in everything we do.
The privacy notice covers various groups of people about whom we collect and process data:
When you visit and/or register your details on www.wirewax.com (or other website or app we provide, other than the Studio Services below) personal information may be collected from you in the following ways:
We collect and maintain personal information that you voluntarily submit to us for example when you sign up for a newsletter, enter a survey or competition, post comments or make other contact with us.
This may include:
We collect and maintain personal information from you social media profile that you voluntarily agree to be provided to us when you register or sign up, or take part in a survey etc using our social media (such as Facebook or Google) login functionality.
This may include:
We collect, through our use of cookies or other technologies, information about your use of and navigation around the WIREWAX website, including information regarding your mobile device or the computer hardware and software used to access the WIREWAX Services.
This may include the following:
Please see the Data Analytics, Insight and Profiles section below and our Cookie Section below for further information.
We use the personal information we collect from or about visitors to the website for the following purposes:
Where you have requested that we send you newsletters and other marketing materials about WIREWAX products and services which we think you might be of interest to you.
What is our legal basis for this?
We rely on your consent to be able to do this – given at the time that you request the newsletter or other marketing.
We may collect and use your personal information in connection with any survey, competition and/or promotion that you enter.
What is our legal basis for doing this?
It is in our legitimate interest to use your personal information in such a way to operate the survey, promotion and/or competition.
We analyse your personal information including that which we observe about you from your interactions with the WIREWAX website and our email communications with you.
This information is used to create insights about usage habits across our website. By using this information, we are able to measure how visitors use WIREWAX website.
What is our legal basis for doing this?
Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will not constitute "personal information" that is regulated under data protection laws. However, our collection and use of such anonymised personal information may still be subject to other laws where your consent is required. Please see our Cookie Section below for further details.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best content and services to you and our other users.
When you register with or log in to the Wirewax Studio personal information may be collected from you or provided to us about you in the following ways. This applies whether you have your own individual account and contract with Wirewax, or are an employee or other authorised user or invitee under a corporate account:
We collect and maintain personal information that you voluntarily submit to us for example when you register, log in or make other contact with us.
This may include:
If you are logging in as an employee or other authorised user or invitee under a corporate account we will have been provided with the following to identify and authorise your access:
We collect and maintain personal information from you social media profile that you voluntarily agree to be provided to us when you register or sign up, or take part in a survey etc using our social media (such as Facebook or Google) login functionality.
This may include:
We collect, through our use of cookies or other technologies, information about your use of and navigation around the WIREWAX Studio.
This may include the following:
Please see the Data Analytics, Insight and Profiles section below and our Cookie Section below for further information.
We use the personal information we collect from or about Studio Users for the following purposes:
We need to use your information to log you in, verify who you are, ensure you get the service that you have registered for and otherwise to provide you with our services.
What is our legal basis?
It is necessary for the performance and fulfilment of the contract between us, or with the entity authorising you to access the Studio, to provide you with services for which you have registered.
Where you are a registered customer/user we may use your personal information to send you newsletters and other marketing materials about WIREWAX products and services which we think you might be of interest to you.
What is our legal basis for this?
It is in our legitimate interest to process your information in this way to improve our service and grow our business.
We analyse your personal information including that which we observe about you from your interactions with the WIREWAX Studio and, our email communications with you and/or the products and services you may have purchased or viewed.
This information is used to create insights about usage habits across our services. By using this information, we are able to measure the effectiveness of our services and how users use the WIREWAX Services.
What is our legal basis for doing this?
Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will not constitute "personal information" that is regulated under data protection laws. However, our collection and use of such anonymised personal information may still be subject to other laws where your consent is required. Please see our Cookie Section below for further details.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best content and services to you and our other users.
If you provide us with any content (e.g. photos or videos) the content may contain your personal information, or that of others who also appear or are mentioned, in the form of images or other information that may identify you or them.
What is our legal basis for doing this?
It is in our legitimate interest to use personal information in such a way to operate the service.
When you view a Wirewax interactive video on a Wirewax Player personal information may be collected from you in the following ways:
We collect, through our use of cookies or other technologies, information about your use of and navigation around the WIREWAX Player and Videos, including information regarding your mobile device or the computer hardware and software used to access the WIREWAX Player.
This may include the following:
Please see the Data Analytics, Insight and Profiles section below and our Cookie Section below for further information.
We collect and maintain personal information that you voluntarily submit to us for example when you enter a survey or competition, post comments or otherwise respond to request for information in the videos.
This may include:
We use the personal information we collect from or about Viewers for the following purposes:
We analyse your personal information including that which we observe about you from your interactions with the WIREWAX Player and videos viewed.
This information is used to create insights about usage habits across our services. By using this information, we are able to measure the effectiveness of our services and how users use the WIREWAX Services.
What is our legal basis for doing this?
Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will not constitute "personal information" that is regulated under data protection laws. However, our collection and use of such anonymised personal information may still be subject to other laws where your consent is required. Please see our Cookie Section below for further details.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best content and services to you and our other users.
We use your information that you voluntarily submit to us to fulfil the purpose of the submission and ensure you get the service that you have requested or responded to and otherwise to provide you with our services.
What is our legal basis?
It is necessary for the performance and fulfilment of the contract between us, or with the entity providing the video, to provide you with services you have requested or responded to.
_We may share your personal information in the analytics data with our clients who created and own the videos on an anonymised basis. _
We may share the personal information you voluntarily submit with our clients who created and own the videos in the context of the purpose for which it was requested and in which you submitted it.
What is our legal basis for doing this?
It is in our legitimate interests to share your personal information in such a way to ensure that we provide the very best service we can to you.
Your image or likeness, or other information about you may appear in content that is used in our videos and is displayed in our player. This content will have been provided to us by our clients or users of the Studio.
We may add further information to that data through image recognition technology such as your name if that is publically available or we are given it by you or our client.
We use the personal information from or about participants who appear in the videos for the following purposes:
We make available the content that we are provided, within the videos that we create with our clients, on their sites or in our player.
What is our legal basis for doing this?
It is in our legitimate interest to use personal information in such a way to operate the service.
We may also use your personal information to:
What is our legal basis for doing this?
It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best service we can to you.
We may share your personal information with third party processors in order to provide the WIREWAX Services and associated products and services to you. This includes companies that for example that host our servers or manage or databases for us. They have no independent rights to use your data and are strictly controlled by us under contract.
What is our legal basis for doing this?
It is in our legitimate interests to share your personal information in such a way to ensure that we provide the very best service we can to you.
We use your personal information for the following business administration and legal compliance purposes:
Use in this way may involve us sharing your personal information with professional advisers such as lawyers and accountants and/or governmental or regulatory authorities.
What is our legal basis?
It is in our legitimate interest to ensure that we keep our records up-to-date and use them in connection with a business transition, enforce our legal rights, or to protect the rights of third parties. Otherwise, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us or other laws regulations that we are subject to.
Where use of your personal information by us requires your consent, you may provide such consent:
The WIREWAX Services may use certain cookies and other technologies of which you should be aware.
WHAT ARE COOKIES?
Cookies and similar technologies are very small text documents or pieces of code, which often include an anonymous unique identifier. When you visit a website or use an application, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through cookies and similar technologies may include the date and time of visits, preferred country of residence and how you are using the particular website or application. Cookies are used by us as part of our services and they are also used by some of our third party partners.
For more details on cookies and similar technologies please visit All About Cookies. For the purposes of the remaining sections of this Cookie Policy we will refer to all technologies using the above features as "cookies".
CONSENT TO OUR USE OF COOKIES
By using the services you acknowledge that we may store and access cookies on your computer or other device including consenting to certain cookies that are not essential to the operation of our services but allow us to provide additional functionality or to gather additional information about your use of our services. You are not obliged to give consent to our use of non-essential cookies.
If you wish to block or delete cookies, or you would like to withdraw consent to our use of non-essential cookies, you can find out how to do so below.
WHAT DO WE DO WITH COOKIES?
Essential Cookies
We use cookies where they are essential for the operation of the services, for example to remember that you are signed in to the service.
Session Cookies We use cookies to allow the service to uniquely identify your browsing session on our services, which allows us to coordinate this information with data from our server.
Analytics Cookies We use "analytics" cookies. These, along with other information, allow us to calculate the aggregate number of people using the services and which features of our services are most popular.
We use this information to improve the services. We do not generally store any information that you provide to us in a cookie.
Social Media We use cookies to personalise your interaction with social media, such as Twitter, Facebook, Tumblr and YouTube. Such cookies recognise users of those social media sites when you view social media content on our services. They also allow you to quickly share content across social media, through the use of simple 'sharing' buttons.
Our services also contain features that enable you to use your Facebook or other social media or Google account to sign in and create/maintain an account with us and to enable us to store your content. This involves the use of cookies.
WHAT HAPPENS WHEN YOU REFUSE, BLOCK OR DELETE COOKIES?
In order to use some parts of our services you will need to accept cookies. If you choose to withhold consent to our use of cookies, or you subsequently block or delete cookies, some aspects of our services may not work properly and you may not be able to access all or part of our services.
CAN YOU BLOCK COOKIES?
You can block the use of cookies altogether by activating the relevant settings in your browser or by following the link below. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.
We do not keep your personal data for any specific period but will not keep it for longer than is necessary for our purposes.
In considering how long to keep it, we will take into account its relevance to our business and our legal and regulatory obligations.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
You have the following rights in relation to the personal information we hold about you:
Your right of access.
If you ask us, we'll confirm whether we're processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.
Your right to rectification.
If the personal information we hold about you is inaccurate or incomplete, you're entitled to have it rectified. If we've shared your personal information with others, we'll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.
Your right to erasure.
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or you withdraw your consent (where applicable). If we've shared your personal information with others, we'll let them know about the erasure where possible. If you ask us, where possible and lawful to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.
Your right to restrict processing.
You can ask us to 'block' or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or object to us processing it. It won't stop us from storing your personal information though. We'll tell you before we lift any restriction. If we've shared your personal information with others, we'll let them know about the restriction where possible. If you ask us, where possible and lawful to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.
Your right to data portability.
You have the right, in certain circumstances, to obtain personal information you've provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or ask us to transfer this to a third party of your choice.
Your right to object.
You can ask us to stop processing your personal information, and we will do so, if we're:
Your rights in relation to automated decision-making and profiling.
You have the right not to be subject to a decision when it's based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you unless such profiling in necessary for entering into, or the performance of, a contract between you and us.
Last updated: 1 September 2018